Company Name: ManAndVanMCR
Service Type: Domestic & Commercial Removals, Man and Van Services
This Company Policy outlines the standards, values, and procedures followed by ManAndVanMCR. It applies to all employees, contractors, and representatives of the company.
ManAndVanMCR is committed to:
- Professional and reliable service
- Honesty and transparency
- Respect for customers and their property
- Health and safety at all times
- Continuous improvement and customer satisfaction
- All customers must be treated with respect and courtesy.
- Staff must communicate clearly and honestly with customers.
- We aim to arrive on time and complete jobs efficiently.
- Any concerns raised by customers should be addressed promptly and professionally.
- Health and safety is a top priority for ManAndVanMCR.
- All staff must follow safe lifting and handling procedures.
- Protective equipment must be used where required.
- Vehicles must be loaded safely and securely.
- Any accidents or injuries must be reported immediately.
- Employees must behave professionally at all times.
- Uniform or appropriate work clothing must be worn where required.
- Smoking, alcohol, or drug use during work hours is strictly prohibited.
- Employees must not use abusive or inappropriate language.
- Company vehicles must be driven responsibly and legally.
- Vehicles must be kept clean and roadworthy.
- Any vehicle damage or mechanical issues must be reported immediately.
- Company tools and equipment must be used correctly and returned after use.
- Customer belongings must be handled with care at all times.
- Fragile and high-value items should be identified and handled accordingly.
- Employees must not open sealed boxes without permission.
- Any damage must be reported honestly and immediately.
- Customer information must be kept confidential.
- Personal data must only be used for business purposes.
- Information must not be shared with third parties without consent unless required by law.
- Customer complaints must be taken seriously.
- All complaints should be reported to management promptly.
- We aim to resolve issues fairly, quickly, and professionally.
- Customer feedback is used to improve our services.
- ManAndVanMCR promotes equal opportunities.
- Discrimination or harassment of any kind will not be tolerated.
- All employees and customers must be treated fairly and equally.
- We aim to minimise environmental impact where possible.
- Efficient route planning is encouraged to reduce fuel consumption.
- Waste materials should be disposed of responsibly.
- Employees must not disclose company or customer information.
- Confidential information must be protected during and after employment.
- This Company Policy may be updated as required.
- All staff are responsible for following the most recent version.
ManAndVanMCR
Professional, Reliable & Customer-Focused Removals